Our Vision
Innovation
We constantly seek to innovate and adopt the latest technologies to enhance our services, ensuring our clients stay ahead in a competitive market.
Transparency and Clarity
We believe in absolute honesty, ensuring our clients benefit from fully transparent, prepaid solutions designed for their peace of mind.
Cost-Effective Scalability
By integrating advanced technologies and leveraging global talent, we offer scalable, affordable solutions to your growth at all times.
Cultural Alignment
Rooted in the values of the UAE, we embrace diversity and foster collaboration to deliver experiences that respect local and global cultures.
Our Mission
Our mission is to provide flexible, scalable, and high-quality multilingual contact center and back-office solutions in Arabic, English, Hindi, and Tagalog, tailored specifically for fast-growing small and medium enterprises (SMEs) in the UAE. We strive to enhance operational standards by leveraging advanced technologies and cultivating a culture of excellence, respect, and collaboration in harmony with the values of the UAE.
Through innovative prepaid packages and services such as Customer Experience on Demand (CX on Demand) and Back-Office on Demand (BO on Demand), we deliver cost-effective solutions designed to address the unique needs of our clients. Our goals include increasing awareness of our adaptable services and making top-tier customer experience solutions accessible at competitive prices.
We stand out by prioritizing innovation, clarity, and scalability, ensuring our expertise translates into seamless access to superior customer service. Our unwavering commitment is to boost customer satisfaction and loyalty by aligning our offerings precisely with our clients’ business objectives.
Tyleia TCO is a joint venture between Tyleia and Telecommunicate, combining local expertise in the GCC with international reach to serve local clients with best-in-class CX service at your fingertips.
We have united our strengths to deliver exceptional service to the UAE at an unbeatable cost. By harnessing decades of experience in the support and outsourcing industry, along with our dedicated team and cutting-edge technology, we are committed to providing the very best for our community. Together, we can achieve greatness and inspire positive change.
- GCC-rooted, globally connected
- Decades of CX & back-office expertise
- Transparent pricing, flexible engagement
CEO of AMD Group, leading its strategic vision and overseeing the Group’s diversified operations across customer experience outsourcing (Telecommunicate), retail and franchise management (Tawasol), and integrated facilities management (Ayadi).
Under his leadership, AMD Group has expanded its footprint across Egypt and the wider MENA region, becoming a trusted partner for multinational corporations and regional enterprises.
Ahmed is widely recognized for his ability to blend strategic foresight with operational discipline. His leadership philosophy emphasizes sustainable growth and operational excellence, digital enablement and the integration of technology to deliver efficiency and scalability, building empowered, high-performance teams aligned with mission, vision, and values, forging long-term partnerships across telecom, healthcare, retail, e-commerce, and NGOs.
Education : MBA from the University of Manchester.
Beyond business: Ahmed is passionate about building corporate cultures that inspire innovation and resilience. He is also committed to mentoring emerging leaders and fostering sustainable business practices that positively impact the communities AMD Group serves.
Founding Partner of Tyleia, French by birth, living between the Philippines, Dubai and Estonia
Joan is an experienced executive from the Outsourcing and Offshoring sector, mixing strategic leadership, CX/back-office expertise and practical hands-on to deliver results to his clients. He has been developing sales and operations internationally for more than 20 years, with the focus on delivering high quality services to his clients and supporting high-performing teams.
Education : MBA (RSM, Netherlands)+ MSc (Ecole Polytechnique, FR) + INSEAD exec-education
Beyond business : Crossing the world to meet different cultures and ways of life, experiencing the diversity of human creativity.